Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If, for any reason, you are not satisfied with the order you receive, please contact us. We’ll be happy to work with you to make things right.

Unfortunately this can happen sometimes, but thankfully not very often.
For the fastest resolution, please send us a photograph showing the poor quality print or the damaged area of the item.

Please contact us before returning items, and always include your order number in the package with the returned item.

In most cases, we will replace defective garments, defective printing, the wrong garment, or the wrong print, simply by receiving a photograph showing the problem with the shirt and including the order number. It is very rare that we actually ask a garment to be sent back to us.

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hiteez.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hiteez.com and send your item to: P.O box 433 Laie Hawaii US 96762.

Shipping
To return your product, you should mail your product to: P.O box 433 Laie Hawaii US 96762

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.